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The “Don’t Bother Me” Button

Have you seen those kiosks in retail stores with happy and sad face emojis pointing to green, yellow or red buttons asking to rate your experience?

Was the customer service good? Did you find the products you were looking for? 

What if you provided customers with a “don’t bother me” button. When walking into a store, you give customers the option to alert the RSAs as to whether they wanted to be helped or to hold off. With a new generation of shoppers accustomed to doing their research online before ever walking into a store, we started thinking, “Is offering to help the customer really hurting your chances at completing the sale?”

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