🚀 One text message. Five minutes. A $5,000 sale. What if your follow-ups were actually closing deals instead of getting ghosted?
In this episode of The FAM Podcast, host Mark Kinsley sits down with Kelly Christal, co-owner of six Mattress Firm franchise stores in South Dakota, to talk about the game-changing impact of Podium’s automated follow-up system. Kelly shares how her team skyrocketed customer engagement, collected over 1,300 Google reviews, and used a single text message to bring a customer back from a competitor’s showroom.
Want to know how speed wins sales? Tune in and find out how a structured follow-up strategy could increase your conversion rates by up to 96%! Plus, learn why Podium’s AI-powered assistant, Jerry, never sleeps, never takes a lunch break, and never ghosts a customer.
💡 Key Takeaways:
1️⃣ Speed Wins! – 86% of customers buy from the first business that responds.
2️⃣ Ditch the Paper Quotes – Sending a text instead of handing out brochures keeps customers engaged.
3️⃣ Bulk Messaging = Big Sales – One well-timed text can lead to a 25% sales boost.
🔗 Links & Resources:
👉 Get a demo of Podium: podium.com/fam
👉 Connect with Kelly Christal: LinkedIn
Tags: text messaging, sales automation, Podium, AI sales assistant, customer follow-up, business growth, mattress sales, marketing strategies, bulk messaging, customer reviews, digital marketing, text-based sales, retail success, SMS marketing, conversion rates
