š One text message. Five minutes. A $5,000 sale. What if your follow-ups were actually closing deals instead of getting ghosted?
In this episode of The FAM Podcast, host Mark Kinsley sits down with Kelly Christal, co-owner of six Mattress Firm franchise stores in South Dakota, to talk about the game-changing impact of Podiumās automated follow-up system. Kelly shares how her team skyrocketed customer engagement, collected over 1,300 Google reviews, and used a single text message to bring a customer back from a competitorās showroom.
Want to know how speed wins sales? Tune in and find out how a structured follow-up strategy could increase your conversion rates by up to 96%! Plus, learn why Podiumās AI-powered assistant, Jerry, never sleeps, never takes a lunch break, and never ghosts a customer.
š” Key Takeaways:
1ļøā£ Speed Wins! ā 86% of customers buy from the first business that responds.
2ļøā£ Ditch the Paper Quotes ā Sending a text instead of handing out brochures keeps customers engaged.
3ļøā£ Bulk Messaging = Big Sales ā One well-timed text can lead to a 25% sales boost.
š Links & Resources:
š Get a demo of Podium: podium.com/fam
š Connect with Kelly Christal: LinkedIn
Tags: text messaging, sales automation, Podium, AI sales assistant, customer follow-up, business growth, mattress sales, marketing strategies, bulk messaging, customer reviews, digital marketing, text-based sales, retail success, SMS marketing, conversion rates