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Did you read the article about people gaming the online mattress company return policies?

They’re sending the bed back within the 100 night (or 365 night) sleep trial and snagging another from a competing brand. 

The Dos Duo also talk about the flaws of customer experience and where to uncover pain points you can design a better experience around. Hint: reddit.com/r/mattress

Also, want an exclusive 10% off Kinsley’s made in USA Kippo.com gear? Shop now and use the code DOSMARCOS at checkout. Order before Dec. 19th to get your gear in time for Christmas. 

Thank you to our headline sponsor Nationwide Marketing Group. As a member of Nationwide Marketing group, you instantly have access to over 200+ ambitious, entrepreneurial-minded advocates who are dedicated to helping your business thrive.

Nationwide serves more than 5,500 independent retail members with tools, resources, training, and technology to help their businesses grow.

Also, thanks to our sponsor, PureCare. PureCare designs essential elements necessary to create a healthy sleep environment. PureCare manufactures the official mattress and pillow protectors of both the National Sleep Foundation  and the Woman’s Choice Award.

Watch the live video of most episodes at Facebook.com/DosMarcosPodcast.

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