Are your store hours holding you back?
Mark Kinsley sits down with Brian Morgan, CEO of Austin Couch Potatoes, to tackle how customer behavior is reshaping retail strategies. From discovering the power of after-hours web traffic to using AI tools like Podium to elevate customer engagement, Brian shares his journey of innovation. Learn how this bootstrap entrepreneur turned a Craigslist hustle into a nationwide success while making a positive impact on employees and customers alike.
Plus, hear why a factory in a store might just be the future of retail.
Key Takeaways:
- Adapt to Changing Customer Habits: Analyzing after-hours web traffic can reveal untapped sales opportunities.
- AI as a Game-Changer: Tools like Podium’s AI assistant can revolutionize customer interaction and drive conversions.
- Innovate or Fade: Staying relevant requires bold pivots, like merging manufacturing with retail spaces.
